Refund Policy

Last updated: 31 October 2026

We accept eligible change-of-mind return requests within 30 days after delivery. This voluntary policy is in addition to your mandatory rights for cancellation, withdrawal, faulty goods and other remedies.

1. Return eligibility

For our voluntary 30-day policy, return the item unused, unworn, unwashed and in its original condition, with supplied components and attached tags where applicable. Keep the packaging if possible to protect the item in transit. These voluntary conditions do not restrict the inspection or trying-on permitted by a statutory withdrawal right, or remedies for faulty, incorrect or misdescribed goods.

2. How to request a return

Email support@asbaght.com within 30 days of delivery with your order number and the item you wish to return. A reason helps us assist you, but is not required where the law allows withdrawal without a reason. For an incorrect or damaged item, photographs may help us identify the issue; we will not impose unnecessary evidence requirements that prevent a lawful remedy.

We will provide the return instructions and the appropriate return destination for your item. Contact us before posting a parcel so that it reaches the right location. Our Hong Kong business address and an address printed on the original parcel are not automatically the return destination. Keep proof of postage and any tracking number. Contacting us for logistics does not make a statutory withdrawal right dependent on our approval.

3. Who pays return postage

Change of mind, preference or choosing the wrong size: you pay the direct return postage, unless we have expressly offered a free return for your order or applicable law requires otherwise. We do not charge a restocking fee under this voluntary policy. Return postage is not made free by the original order qualifying for free shipping. If you need an indication of return postage or the return destination before purchase, contact us.

Faulty, damaged, incorrect or materially misdescribed items: we cover necessary return costs where a return is required, and provide the remedy required by applicable law. Contact us first so we can arrange the appropriate process; do not incur unnecessary or premium postage costs without discussing them with us.

4. Underwear, socks and face covers

These categories are not automatically excluded from all returns. For our voluntary change-of-mind policy, items must be unused and unworn. Where applicable law permits, a statutory change-of-mind exception may apply to goods supplied in a genuine hygiene seal that are unsuitable for return for health or hygiene reasons once that seal has been broken, if that exception was clearly disclosed before purchase. Do not assume an item has such a seal unless it is actually supplied and identified. Rights concerning faulty, incorrect or misdescribed goods are unaffected.

5. Refund method and processing

Refunds are normally returned to the original payment method. We aim to inspect returned items and issue an eligible refund within 7 business days after receiving the return, or after receiving evidence of return where applicable law requires this. Any earlier statutory refund deadline takes precedence, and we will not postpone a refund unlawfully while waiting for an inspection. We will notify you when a refund is issued or explain any issue with the request. The time for the credit to appear can vary with your bank or payment provider.

Where cancellation or withdrawal law requires a refund of standard outbound delivery charges, those charges will also be refunded. We do not retrospectively deduct an undisclosed outbound shipping fee from a qualifying free-shipping return. Optional premium shipping charges are treated in accordance with applicable law.

6. Exchanges and order cancellation

For another size or color, contact us to discuss an exchange or a return and new order. Exchanges depend on availability; a refund legally due is not conditional on accepting an exchange or store credit. To cancel an order before dispatch, email us promptly. If dispatch has already taken place, the applicable return or withdrawal procedure applies.

7. Mandatory consumer rights

Nothing in this policy removes stronger or longer rights under the law applying to your purchase. Where EU or UK distance-selling withdrawal rules apply, eligible purchases generally carry a 14-day withdrawal period after delivery, subject to the applicable exceptions. Statutory rules govern notice, return deadlines, deductions, return costs and refunds. Our voluntary 30-day policy does not replace those rights or limit remedies for defective goods.

Contact

ASBAGHT is operated by Shangyun Technology Co., Ltd.
Room 11, 22/F, The Cloud
111 Tung Chau Street, Tai Kok Tsui
Hong Kong

Email: support@asbaght.com