Shipping Policy

Last updated: 31 October 2026

This policy explains shipping for orders placed with ASBAGHT. For questions about a destination or an item, email support@asbaght.com before ordering.

1. Shipping charges and destinations

Standard shipping is free on all orders, with no minimum order value, to destinations supported at checkout. Enter your delivery address to check availability. Free standard shipping covers the standard transport charge; it does not by itself waive any applicable import duties or taxes. Any optional paid service must be disclosed before payment and selected by you.

2. Order processing and dispatch

Order processing begins once payment has been confirmed. Processing takes place before carrier transit and may vary with the item, stock availability and order contents. If a processing or dispatch estimate is provided for your order, that estimate applies. If you need a dispatch estimate and none is shown, contact us before ordering. We do not describe an item as already dispatched until it has been handed over for shipment.

Our Hong Kong company address identifies the store operator and is not a confirmed dispatch warehouse. Contact us if you need the dispatch location for a particular item before purchase.

3. Delivery estimates

Estimated standard delivery: 7–15 business days after dispatch. Order processing time is separate and is not included in this transit estimate. Business days exclude weekends and public holidays. Delivery can be affected by the destination, carrier, customs clearance and local delivery conditions. This is an estimated delivery window, not a guaranteed arrival date. If a delay affects your order, the delay and cancellation arrangements below apply.

4. Tracking and separate parcels

Where tracking is available for the selected service, we will provide the tracking details after dispatch. Tracking updates may appear after the carrier first scans the parcel. If an order is sent in separate parcels, the parcels may arrive on different dates; we will provide the available parcel information.

5. Delivery details and changes

Check your name, street address, postcode and contact details before payment. If something is incorrect, email us promptly with your order number. We will try to update an order before dispatch, but changes may not be possible once shipment is under way. Any additional charge for a requested redelivery or address change will be explained before you agree to it.

6. Delays, missing parcels and cancellation

If we cannot dispatch within an agreed timeframe, we will notify you and offer the applicable options, including agreeing to a revised timeframe or cancelling the affected unshipped items for a refund. We will obtain consent to a delay where required. A vague delivery estimate does not extend any deadline imposed by applicable law.

If tracking stops, a parcel is missing, or it is marked delivered but you have not received it, contact us with your order number so we can investigate. We remain responsible for providing the remedy required by applicable law. You do not have to resolve a carrier claim alone as a condition of exercising your rights.

7. Customs and import charges

Import charges depend on the destination and the arrangements applying to your order. Any import-charge arrangement expressly disclosed before purchase applies subject to mandatory law. If the tax or duty arrangement is unclear, contact us before ordering. The phrase free shipping refers to standard shipping charges and is not a promise that customs charges can never arise.

8. Returns

Eligible change-of-mind returns may be requested within 30 days after delivery. See our Returns & Refunds Policy for eligibility, return postage, instructions and refunds. Mandatory consumer rights remain unaffected.

Contact

ASBAGHT is operated by Shangyun Technology Co., Ltd.
Room 11, 22/F, The Cloud
111 Tung Chau Street, Tai Kok Tsui
Hong Kong

Email: support@asbaght.com